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Veeam ONE Data Collection VMware Job Timeout

Veeam ONE Reporter job logs the following errors (Configuration -> Sessions):

There were errors while collecting VM files: There were errors in VM files collection process: Failed to retrieve VM files due to collection timeout.

This is due to timeouts within Veeam ONE as per http://www.veeam.com/kb1653

In our environment:

  • Changed reg key HKLM\SOFTWARE\Veeam\Reporter Enterprise\GetVmSnapshotTimeOut to 7200 decimal = 120 mins
  • Added HKLM\SOFTWARE\Veeam\Reporter Enterprise\VIFilesDatastoresCountByTime to DWORD 1
  • Added HKLM\SOFTWARE\Veeam\Veeam ONE Monitor\Service\HistQueryTimeoutSec REG_DWORD to (36000)

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